Shipping policy

Shipping Policy

1. Shipping Coverage & Costs

We offer free standard shipping to the 48 contiguous United States and Washington, D.C. No minimum purchase is required.

For Alaska, Hawaii, U.S. territories, military addresses, or destinations outside the United States, please contact support@framecert.com before placing an order to confirm shipping availability and any applicable costs. These destinations are not covered by our free standard shipping offer.

2. Order Processing & Estimated Delivery

The total estimated delivery time is 7–10 business days from the date your order is placed for destinations within our standard U.S. shipping coverage.

This estimate includes order preparation, assembly, quality inspection, protective packaging, transportation, customs clearance, and final delivery. Processing time is already included in this estimate and should not be added separately.

Business days are Monday through Friday, excluding public holidays. Delivery times are estimates and are not guaranteed. Customs inspections, carrier disruptions, public holidays, or other unexpected events may cause delays.

3. Duties & Taxes

For orders delivered to the 48 contiguous United States and Washington, D.C., import duties and customs clearance fees are included in the price you pay. You will not be asked to pay additional import duties or customs clearance fees upon delivery.

Product prices do not include applicable sales tax. Any sales tax collected on your order will be displayed at checkout before payment.

If a carrier requests an unexpected import-related payment, please contact support@framecert.com before paying so we can investigate and resolve the issue.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates may take some time to appear after the carrier receives your package. If you need help tracking your order, please contact us with your order number.

5. Shipping Address

Please check that your shipping address is complete and accurate before placing your order.

If you notice an address error, contact support@framecert.com as soon as possible. We will try to update the address, but changes may not be possible once the order has been dispatched.

If an incorrect or incomplete address causes a failed delivery or returned package, we will contact you to discuss the available options and any actual redelivery costs before arranging another shipment.

6. Delayed, Missing, or Damaged Orders

If your order is delayed, tracking stops updating, or your package is marked as delivered but cannot be located, please contact support@framecert.com with your order number. We will work with the carrier to investigate and help resolve the issue.

If your frame arrives damaged, please keep the packaging and send us your order number and photos of the damaged item and packaging. We will review the issue and arrange an appropriate resolution in accordance with our Return and Refund Policy.

7. Contact

For shipping questions or assistance:

FrameCert Corp
Email: support@framecert.com