Frequently Asked Questions

Why does delivery take 7–10 business days?

Our frames are not mass-produced or stocked in bulk warehouses.

Each FrameCert™ frame is carefully crafted, assembled, and inspected before being shipped internationally. This process ensures proper finishing, secure packaging, and long-term durability — not just fast delivery.

Most customers receive their frame within 7–10 business days.

Is this real wood or veneer?

All FrameCert™ frames are crafted from solid walnut wood, not MDF or plastic composites.

Natural wood grain variations are expected and celebrated — no two frames are exactly alike.

Is the glazing real glass?

We use UV-protective acrylic glazing, not traditional glass.

This offers several advantages:

· Blocks 99%+ of harmful UV rays

· Lighter weight for safer shipping

· Shatter-resistant and safer for wall display

It provides clarity comparable to glass, with added protection.

Will this frame protect my certificate long-term?

Yes.

All materials that come into contact with your document are acid-free and archival-grade, designed to prevent yellowing, fading, or deterioration over time.

This is especially important for diplomas and official documents intended for lifelong display.

What size certificate does this frame fit?

Each frame is designed to fit standard certificate sizes commonly used in the U.S.

Exact dimensions are listed clearly on the product page.

Does the frame come ready to hang?

Yes. 

All FrameCert™ frames arrive fully assembled with hanging hardware installed. Simply insert your certificate and hang.

Will the frame look too heavy or too light?

We intentionally designed three distinct profiles:

· Letter Diploma Frame: clean and compact

· Premium Letter Diploma Frame: balanced and academic

· Gallery Diploma Frame: bold and executive

Each size is proportioned to feel appropriate for its role — not oversized, not underwhelming.

What if it arrives damaged?

Every frame is securely packaged for international transit.
In the rare event of damage, contact us and we’ll make it right.

Is this suitable as a gift?

Absolutely.

FrameCert™ frames are frequently purchased as:

· Graduation gifts

· Academic recognition gifts

· Professional milestone gifts

The packaging and presentation are designed to feel premium and gift-ready.