We may collect the following types of information:

1.1 Personal Information

· Name

· Email address

· Shipping and billing address

· Phone number (if provided)

· Payment-related information (processed securely via third-party providers)

1.2 Order & Transaction Information

· Order details

· Product specifications

· Transaction history

1.3 Uploaded Content (Important)

When you use our services, you may upload files such as certificates, documents, or images.

By uploading content, you confirm that:

· You have the right to use and submit such content

· The content does not violate any laws or third-party rights

1.4 Technical Information

· IP address

· Browser type

· Device information

· Cookies and usage data

We use your information to:

· Process and fulfill orders

· Prepare and produce custom products

· Communicate with you about your order

· Improve our website and services

Prevent fraud and ensure security

Uploaded files are typically deleted within a reasonable period after order completion.

· Files are accessed only by authorized personnel involved in production

· Files are not used for marketing or shared with third parties 

· Files are retained only for the minimum time necessary to complete the order

We do not sell your personal information.

We may share information only with:

· Payment processors (e.g., Stripe, PayPal)

· Shipping carriers and logistics partners

· Service providers necessary to operate our business

All such partners are required to handle your data securely.

Because FrameCert operates globally, your information may be processed and stored in countries outside your residence.

By using our services, you consent to such transfers.

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

· Fulfill orders

· Comply with legal obligations

· Resolve disputes

Uploaded files are retained only as needed for production and order support.

Depending on your location, you may have the right to:

· Access your personal data

· Request correction or deletion

· Object to certain uses of your data

To exercise these rights, please contact us.

We use cookies to:

· Improve website functionality

· Analyze usage

· Enhance user experience

You may disable cookies through your browser settings.

Our website may contain links to third-party services. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. Changes will take effect upon posting.

If you have questions about this Privacy Policy:

support@framecert.com